General FAQs - Elvoque

General FAQs (Frequently Asked Questions)

1. Where do you deliver?

We currently deliver all across Pakistan.
Delivery time usually takes 3–7 working days depending on your city.

2. What payment methods do you accept?

We accept:

Cash on Delivery (COD)
Bank Transfer
Credit/Debit Cards

All payments are processed through secure and verified channels.

3. Can I return or exchange my order?

We offer exchanges only — no returns or refunds.
You may request an exchange if:

You received a damaged or wrong item, and
You contact us within 48 hours of delivery with photos and order details.

Please review our Return & Exchange Policy for full details.

4. Can I cancel my order after placing it?

Once confirmed, orders cannot be canceled or modified.
If you wish to change details before dispatch, contact us as soon as possible — we’ll do our best to assist.

5. How can I contact Elvoque?

You can reach us easily through our official social media channels:
📩 Instagram, TikTok & Facebook: @elvoqueofficial
Our support hours are Monday to Saturday, 10 AM – 10 PM.

6. Are all your products original Elvoque designs?

Yes — every piece sold under Elvoque is designed and quality-checked by our team to ensure premium craftsmanship and timeless elegance.

7. Do you offer gift packaging?

Yes! Our packaging is elegant and ready to gift, perfect for special occasions.

8. Will product colors look exactly the same as pictures?

We photograph all products in natural light to reflect true color, but slight variations may occur due to different screen settings or lighting.